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Terms and conditions

Privacy Policy

BANATIX computers is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured and we do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders. BANATIX computers uses cookies to allow us to provide you with a more friendly, interesting and enjoyable browsing experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

BANATIX computers keeps a record of the IP addresses from which users access our site address for security purposes.

Guarantee policy explained

Our goal is to have a fair relationship with our clients. To avoid misunderstanding, we establish some rules and kindly request you to read them before making an appointment. Basically, we promise to be honest and are asking the same from you!

If, for any reason, you are not satisfied with our service, please notify us in writing (email, fax, mail) in the next 10 days following the service date. We are going to fix any issue resulting from our service in the next 10 days free of charge.

In the case your operating system is infected by a virus, malware or spyware, this guarantee applies ONLY if you accept our recommendation regarding the cleaning process!

If your hardware requires replacing or parts are needed, you are charged for the time spent up to that point even if you decide not to proceed further;

This guarantee does not apply if your computer is clearly in an irreparable condition, has been involved in a serious electrical fault (i.e. struck by lightning), water or liquid spills or has suffered physical damage (i.e. was dropped). In such cases we try to decide if the PC or laptop can be fixed based on the details you give us over the phone. If we need to come on-site to investigate the issue, we will keep the costs as low as possible.

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Capped rates

Capped rates are a warranty for you that you wont pay a huge price for the ON-SITE visit. They apply only to jobs related to ONE issue (e.g. wireless network device, faulty computer, faulty printer etc).

We apply our capped rates when cleaning a virus infected PC, but only when repaired in the workshop (pick-up and delivery included).

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Reliable Open Source software you can use free of charge (link opens in a new window or tab):

Libre Office - The Document Foundation  Download: Fast, Fun, Awesome  Thunderbird Graphics by GIMP  7-Zip

 
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